Our Exclusive CustomTrak™ Communication Portal

An Industry First in Customer Service

We at Data Savers, LLC work hard to deliver exceptional customer service.

We are the first in the data recovery industry to provide our clients with a direct portal to the technicians doing the work. Our proprietary system is called CustomTrak™, powered by Zendesk™.

Every step of the process is tracked here at CustomTrak™ and it all starts with you. Open a ticket with us and we'll answer any questions about our process before you even send us your precious data for recovery. Once it gets here you'll see every update our technicians post along the path to recovery. And, even after you've received the recovered data you can review any of the notes to make sure we didn't miss anything.

So go ahead! Feel free to ask questions and direct the process at any time. An avatar with a small photo of the technician accompanies each of the CustomTrak™ comments, so that you can put a face with the communication.

We know that poor communication is a leading cause of client dissatisfaction. That's why Data Savers, LLC has taken steps to make sure that you are fully informed from the beginning to the end of the process. Let us know if we've missed the mark and we'll make it right.

If you would like to get started with CustomTrak™, simply click on the Submit A Request link.